Frequently Asked Questions
Q: What happens next?
A: Our logistics department will place your product order with the manufacturer. You will receive email updates as your project progresses. If you you have chosen to have Habitat install your project, our Project Coordinator will contact you once product manufacturing is complete to schedule an installation date, and answer any questions you may have about the installation process.
Q: I’ve never purchased from you before – do I have to pay in advance, or can I purchase on credit?
A: If you’re a non-government group and you’ve never purchased from Habitat Systems, or you have not purchased an amount from us in the last five years equivalent or greater than the amount of credit requested, you will be asked to fill out our credit application. We request your business information, amount of credit requested, bank reference, and four trade references. Please note that we cannot process incomplete applications, so be sure to fill out all required fields to avoid processing delays. If approved, our terms are net 30 days from the date of invoice. We will invoice upon project completion, or for supply only orders, when your product ships. If your credit application is not approved, or you do not wish to apply for credit, advanced payment will be required. If you have any concerns, please reach out to your Business Development Manager or our Finance Department.
Q: What are my payment options?
A: We accept payment by direct deposit, cheque or credit card. If you would like to pay by direct deposit and are not currently set up in our system, please let us know and we will provide a void cheque form to set up your payment. Alternatively, cheques can be made out to Habitat Systems Inc. and mailed or couriered to: Attn: Finance Department, Habitat Systems Inc., 3762 Napier Street, Burnaby, BC V5C 3E5. We also accept credit card payment by VISA or Mastercard, and a 2% processing fee applies to orders under $30,000. For orders over $30,000, please speak with our Finance Department as an additional processing rate may apply.